Refund policy

This policy protects customers while recognizing that digital products may be used immediately after delivery. Last updated: 2 October 2026.

Before delivery

You may request cancellation before a digital code is issued or balance is credited, unless supplier fulfilment has already started and cannot be stopped.

After delivery

A product is generally non-refundable once its code is revealed or delivered, or its value is credited, unless it was defective or invalid at delivery or applicable law requires otherwise.

Eligible review cases

These include duplicate charges, successful charges with failed delivery, a code that was invalid or already redeemed before delivery, or delivery of a product different from the order.

Non-eligible cases

Refunds do not cover selection of the wrong region, platform or value, change of mind after delivery, customer account restrictions imposed by the platform, or sharing a code with another person.

Submitting a request

Contact Support@bit4card.com within 7 calendar days of the order with the order number and issue description. Never send card details or passwords.

Review and timing

We may request non-sensitive evidence and review the case with the supplier. Approved refunds are returned to the original payment method and may take 5–14 business days to appear, depending on the bank and payment provider.